Shipping Policy

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Thank you for shopping with Primus.

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We are committed to delivering your order safely and efficiently.

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Order Processing

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All orders are processed within 1–3 business days.

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Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information.

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Please note that processing times may be slightly longer during peak seasons or promotional periods.

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Estimated Delivery Times

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United Kingdom

5–12 Business Days

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Europe

5–15 Business Days

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United States

7–15 Business Days

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Delivery times are estimates and may vary depending on customs procedures, carrier delays or local conditions.

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Tracking Information

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All orders include tracking.

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Once your order has been shipped, you will receive a tracking number via email so you can follow the progress of your delivery.

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Shipping Costs

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We currently offer:

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Free Shipping on All Orders

No minimum purchase required.

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Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

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If an incorrect address is entered, please contact us immediately before your order is processed.

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Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our support team and we will investigate the shipment with the carrier.

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Customer satisfaction remains our priority.

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Returns & Refunds Policy

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At Primus, customer satisfaction is important to us.

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If you are not completely satisfied with your purchase, we are here to help.

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30-Day Return Window

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You may request a return within 30 days of receiving your order.

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To qualify for a return:

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• Item must be unused

• Item must be in its original condition

• Item must be returned in its original packaging

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Damaged or Defective Items

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If your item arrives damaged or defective, please contact us within 7 days of delivery.

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To help us resolve the issue quickly, we may request:

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• Photos of the item

• Photos of the packaging

• A short video showing the issue

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Depending on the situation, we may offer:

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• Replacement product

• Partial refund

• Full refund

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Non-Returnable Items

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For hygiene and safety reasons, certain personal-use items may not be eligible for return once opened.

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Refund Process

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Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

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Approved refunds are processed back to the original payment method.

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Processing times may vary depending on your bank or payment provider.

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Need Help?

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If you have any questions regarding a return or refund, please contact our customer support team.

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We are always happy to assist.